Social Support Senior Manager
United States
Workplace: RemoteFull timeUSD 201,365 - 236,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Leadership","Executive communication","Cross-functional collaboration","Data-driven decision-making","Project management"]Lead Coinbase’s global social support and social care program across Reddit, X, and LinkedIn, defining roadmaps, playbooks, voice/tone, and executive-ready recommendations. Own crisis management workflows and real-time social listening, triage, and resolution for account, verification, fraud, and service issues. Coordinate cross-functionally with Fraud, Product, Trust & Safety, Engineering, and Comms to deliver empathetic, credible public messaging and prevent root causes.
