Birlasoft

5 days ago

Technical Specialist-Enterprise Apps (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Work as a Salesforce-focused business analyst/QA specialist to define requirements and validate AI-enabled experiences on the Salesforce platform. Create user stories, acceptance criteria, and test plans, and test Salesforce Agentforce/Salesforce AI solutions. Evaluate AI application quality by identifying hallucinations, prompt failures, and inconsistent responses, while applying RAG, grounding, prompt engineering, and AI guardrails. Use Jira/Azure DevOps and Agile/Scrum practices to monitor and improve AI performance.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Requirements

•5–8 years of experience as a Salesforce Business Analyst and/or QA.
•Experience with Salesforce Agentforce or Salesforce AI solutions.
•Strong knowledge of Salesforce Platform and Service Cloud, including AI-enabled business processes.
•Create business requirements, user stories, acceptance criteria, and test plans.
•Test AI applications and ensure quality by identifying hallucinations, prompt failures, and inconsistent AI responses, with understanding of RAG/grounding/AI guardrails and monitoring/observability.

Experience:5-8 years

Skills:AnalyticalCommunicationStakeholder management

Tech Stack:SalesforceSalesforce AgentforceSalesforce AISalesforce PlatformService CloudJiraAzure DevOpsRetrieval-Augmented Generation (RAG)Prompt engineeringAI guardrailsAI observabilityAI monitoring

Company Brief

Birlasoft

Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn

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Birlasoft

5 days ago

Technical Specialist-Enterprise Apps (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Requirements

•5–8 years of experience as a Salesforce Business Analyst and/or QA.
•Experience with Salesforce Agentforce or Salesforce AI solutions.
•Strong knowledge of Salesforce Platform and Service Cloud, including AI-enabled business processes.
•Create business requirements, user stories, acceptance criteria, and test plans.
•Test AI applications and ensure quality by identifying hallucinations, prompt failures, and inconsistent AI responses, with understanding of RAG/grounding/AI guardrails and monitoring/observability.

Experience:5-8 years

Skills:AnalyticalCommunicationStakeholder management

Tech Stack:SalesforceSalesforce AgentforceSalesforce AISalesforce PlatformService CloudJiraAzure DevOpsRetrieval-Augmented Generation (RAG)Prompt engineeringAI guardrailsAI observabilityAI monitoring

Company Brief

Birlasoft

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn