Client Care Representative - PT | Tuggerah (Umina Beach, Australia)

Sonova
Australia
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceSkills: ["Communication","Active listening","Organizational skills","Time management","Autonomy"]

Provide 5-star client care at a hearing clinic in Tuggerah, welcoming clients, scheduling and confirming appointments, and managing day-to-day clinic operations. Handle the phone line and shared inbox, support clinicians with administrative tasks, and assist with accurate billing and payments. Learn and confidently use clinic software and receive full training and ongoing support while working 2 days per week (15.2 hours) on a fixed roster.

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FursaFursa
Sonova
Sonova
2 days ago

Client Care Representative - PT | Tuggerah (Umina Beach, Australia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide 5-star client care at a hearing clinic in Tuggerah, welcoming clients, scheduling and confirming appointments, and managing day-to-day clinic operations. Handle the phone line and shared inbox, support clinicians with administrative tasks, and assist with accurate billing and payments. Learn and confidently use clinic software and receive full training and ongoing support while working 2 days per week (15.2 hours) on a fixed roster.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes
  • •Schedule and confirm appointments
  • •Provide administrative support to clinicians (audiologists/audiometrists)
  • •Manage day-to-day clinic operations, including opening and closing procedures
  • •Handle clinic phone/email, billing, and a range of client payments
Travel: Low travel

Pay and Benefits

Perks:Salary PackagingUniform AllowancePaid ParentalPaid BirthdayAnnual BonusEmployee Assistance

Key Requirements

  • •Prior experience in face-to-face customer service and/or administration
  • •A passion for delivering an amazing client experience
  • •Strong communication and active listening skills
  • •Excellent organisational and time management skills
  • •Intermediate computer skills and openness to learning hearing aid features and basic repair/maintenance
Experience:HealthcareCustomer service
Skills:CommunicationActive listeningOrganizational skillsTime managementAutonomy

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website