IT Operations Technician

Fiserv
Georgia, Nebraska, Omaha, New Jersey
Workplace: OnsiteFull time65,600 - 94,300Function: IT Operations (Systems/Network Admin)Experience: 4+ yearsEducation: associatesSkills: ["Communication","Documentation","Service improvement","Triage"]

Provide Tier 1 support in a 24x7 enterprise environment for IBM Z-Series and IBM I-Series production systems, as well as FTP, Connect Direct (NDM), and Sterling File Gateway platforms. Monitor and respond to system messages, run batch cycles and restarts, manage client data transmission routing, and create tickets from alerts. Document procedures, work cross-team to restore service, and help meet SLAs by triaging and escalating events as needed.

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FursaFursa
Fiserv
Fiserv
2 weeks ago

IT Operations Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide Tier 1 support in a 24x7 enterprise environment for IBM Z-Series and IBM I-Series production systems, as well as FTP, Connect Direct (NDM), and Sterling File Gateway platforms. Monitor and respond to system messages, run batch cycles and restarts, manage client data transmission routing, and create tickets from alerts. Document procedures, work cross-team to restore service, and help meet SLAs by triaging and escalating events as needed.
Location: Georgia, Nebraska, Omaha, New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Monitor IBM I-Series and Z-Series production environments and respond to system messages.
  • •Process batch cycles and perform batch restarts following established procedures.
  • •Monitor and ensure client data file transmissions route successfully across FTP, Connect Direct (NDM), and Sterling File Gateway.
  • •Create tickets from alert messages and work with clients and business units to achieve established SLAs.
  • •Create and maintain detailed process documentation and collaborate across teams to restore service during interruptions.

Pay and Benefits

Salary: 65,600 - 94,300

Key Requirements

  • •4+ years of experience monitoring in an enterprise DC environment.
  • •1+ year of experience with JCL and IBM Mainframe consoles.
  • •Experience with ITIL ticket systems and BMC Remedy and/or ServiceNow.
  • •Experience providing IT support in environments with established SLAs.
  • •Associate’s degree in computer science, IT, or related field (or equivalent combination of education, work, and/or military experience).
Experience:4+ years
Education:Associate's in computer science, IT, or a related field
Skills:CommunicationDocumentationService improvementTriage
Tech Stack:IBM Z-SeriesIBM I-SeriesFTPConnect Direct (NDM)Sterling File GatewayJCLIBM Mainframe consolesITILBMC RemedyServiceNowCA-7Control-MSLAsTickets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn