Universal Banker Leader-Ludhiana (Noida, UP, IN, 201301)

HSBC
Noida
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5-10 yearsEducation: bachelorsSkills: ["Interpersonal communication","Team management","Result oriented","Dynamic","Hands-on approach"]

Lead daily operations at the Ludhiana branch within International Wealth and Premier Banking, driving service culture and branch efficiency across customer service, tellers, and lockers. Own branch operational hygiene and alignment to local, Group, and regulatory policies. Ensure strong customer satisfaction, oversee complaint closures, and deliver operations and service KPIs while partnering with the Branch Manager on business goals. Manage and develop the branch team to sustain Premier Service performance.

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HSBC
HSBC
38 minutes ago

Universal Banker Leader-Ludhiana (Noida, UP, IN, 201301)

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Last checked: 38 minutes agoStatus: Live

Job Summary

Lead daily operations at the Ludhiana branch within International Wealth and Premier Banking, driving service culture and branch efficiency across customer service, tellers, and lockers. Own branch operational hygiene and alignment to local, Group, and regulatory policies. Ensure strong customer satisfaction, oversee complaint closures, and deliver operations and service KPIs while partnering with the Branch Manager on business goals. Manage and develop the branch team to sustain Premier Service performance.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Independently manage day-to-day branch operations across all teams including tellers, customer service, and lockers.
  • •Ensure branch operations hygiene and that branch actions align with local, Group, and regulatory policies and procedures.
  • •Maintain a strong customer service culture to keep customer satisfaction at the helm.
  • •Lead audits and improve branch operational score cards by identifying control gaps and driving corrective actions.
  • •Own and contribute to timely, satisfactory complaint closures and deliver operations/service KPIs at pace.

Key Requirements

  • •Graduate/Postgraduate with 5–10 years of experience in the banking industry.
  • •Certifications: FEMA and NISM.
  • •Team management experience and ability to manage capacity and leave per policy.
  • •Strong interpersonal and communication skills with a hands-on, pace-focused, result-oriented approach.
  • •Basic banking industry knowledge and ability to complete Anti-Money Laundering and Sanctions training and post-course assessment.
Experience:5-10 yearsBanking industry
Education:Bachelor's
Skills:Interpersonal communicationTeam managementResult orientedDynamicHands-on approach
Certifications:FEMANISM

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn