Partner Support Advisor

Property Finder
Cairo
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Problem-solving","Conflict resolution","Documentation"]

Serve as the first point of contact for customers by answering questions via phone, chat, and email. Resolve a wide range of customer product and service issues while educating partners to resolve problems independently. Work as a subject matter expert across teams, acting as a problem solver and independently deciding on actions for assigned tasks. Diagnose technical issues at the customer end and escalate items needing further action to the manager.

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FursaFursa
Property Finder
Property Finder
1 day ago

Partner Support Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for customers by answering questions via phone, chat, and email. Resolve a wide range of customer product and service issues while educating partners to resolve problems independently. Work as a subject matter expert across teams, acting as a problem solver and independently deciding on actions for assigned tasks. Diagnose technical issues at the customer end and escalate items needing further action to the manager.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Provide product and service information and resolve product and service problems for customers.
  • •Respond promptly to customer questions across email, chat, phone, and other channels while meeting quality and performance goals.
  • •Act as a subject matter expert and partner with customers and departments to clarify needs and deliver appropriate solutions.
  • •Use agile technology knowledge and multiple systems/applications interchangeably to solve customer issues.
  • •Diagnose technical problems at the customer end, identify possible solutions, and report issues requiring further action to the manager.

Key Requirements

  • •1+ years of experience in related positions.
  • •Excellent English/Arabic language skills.
  • •Strong communication with internal and external customers.
  • •Ability to compose grammatically correct, concise, accurate written responses.
  • •Demonstrated conflict resolution and negotiating skills.
Skills:Customer serviceCommunicationProblem-solvingConflict resolutionDocumentation
Languages:EnglishArabic

Company Brief

Property Finder
Property Finder is a MENA-focused PropTech platform that connects buyers, renters and agents with verified residential and commercial listings, offering SaaS tools, market data, valuation services and lead-management products across the region.
Industry: PropTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
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Glassdoor: 4.3
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