Helpdesk Senior Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Independent work"]

Provide IT service desk support for end users, guiding them on IT devices, applications, and processes. Log, update, and escalate issues promptly while supporting end-user onboarding. Partner with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. This role includes 24/7 rotational shifts and requires strong English communication and troubleshooting across Windows and macOS environments, plus mobile and productivity suites.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT service desk support for end users, guiding them on IT devices, applications, and processes. Log, update, and escalate issues promptly while supporting end-user onboarding. Partner with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. This role includes 24/7 rotational shifts and requires strong English communication and troubleshooting across Windows and macOS environments, plus mobile and productivity suites.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support IT onboarding activities for end users.
  • •Coordinate with internal IT teams on system testing, integration, and maintenance.
  • •Discover, evaluate, and implement process and technology improvements for IT business tools; learn other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills and ability to work as a strong team player.
  • •Strong troubleshooting skills, including bug finding and resolution.
  • •Ability to work independently within a diverse global team.
  • •IT software and hardware troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:ITSMWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn