Business Operations Lead

BJAK
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Ownership","Accountability","Cross-functional collaboration","Problem-solving","Organizational skills"]

Own the UK operational backbone by translating business objectives into reliable day-to-day execution. Partner closely with the CEO to run internal workflows and customer-facing operations, lead and develop an operations/admin team, and drive process improvement through bottleneck removal and automation. Step in hands-on for escalated customer support and oversee company administration, office management, vendor coordination, and policy adherence to support scale.

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BJAK
BJAK
2 days ago

Business Operations Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the UK operational backbone by translating business objectives into reliable day-to-day execution. Partner closely with the CEO to run internal workflows and customer-facing operations, lead and develop an operations/admin team, and drive process improvement through bottleneck removal and automation. Step in hands-on for escalated customer support and oversee company administration, office management, vendor coordination, and policy adherence to support scale.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Define and execute operational strategies that support growth and UK objectives.
  • •Run day-to-day operations across customer service, administrative operations, and internal workflows.
  • •Hire, lead, and develop an operations and admin team focused on ownership and accountability.
  • •Drive process improvement by identifying bottlenecks, automating where possible, and implementing cost/speed improvements.
  • •Lead customer support and step in hands-on during high-stakes or escalated cases; oversee internal administration, office management, documentation, vendor coordination, and policy adherence.

Key Requirements

  • •Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
  • •Proven experience leading operations and admin teams in high-expectation environments.
  • •Hands-on mindset to solve problems directly, not only delegate them.
  • •Strong organisational, execution, and problem-solving skills.
  • •Ability to operate in ambiguity and structure fast-moving situations.
Experience:FintechSaaSOperationsFast-scaling environments
Skills:OwnershipAccountabilityCross-functional collaborationProblem-solvingOrganizational skills
Languages:English

Company Brief

BJAK
Bjak is a Malaysia-based insurtech that operates an online insurance comparison and distribution platform across SEA, simplifying purchase and servicing of motor and life insurance using digital tools and AI-enabled services.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Selangor, Malaysia
Founded: 2019
Glassdoor
Glassdoor: 2.5
WebsiteLinkedInGlassdoor