Delivery Hero

4 weeks ago

IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide on-site IT infrastructure support in Amman for the local office, including maintenance of networking hardware, switches, firewalls, and server racks. Manage all incidents through a ticketing system (e.g., Jira Service Management) from logging to resolution, ensure SLA compliance, and collaborate with global IT teams to align with ITIL practices and security standards.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide on-site maintenance and troubleshooting for local office infrastructure including networking hardware, switches, firewalls, and server racks.
•Manage all support activities strictly through the ticketing system, logging, prioritizing, and tracking issues from initiation to resolution.
•Serve as the primary point of contact for Jordan-based users to resolve technical challenges and minimize downtime.
•Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.
•Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
•ITIL Foundation certification (or higher) is highly preferred/required.
•Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.
•2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.

Experience:2-4 yearsInformation Technology

Education:Bachelor's

Skills:Jira Service ManagementNetworkingSwitchesFirewallsIT Asset ManagementServer hardwareSLA managementTicketingNetworking fundamentalsProblem solving

Certifications:ITIL FoundationCCNACompTIA Network+

Languages:English

Tech Stack:Jira Service ManagementSwitchesFirewallsNetworkingIT Asset ManagementAI tools

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 weeks ago

IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide on-site maintenance and troubleshooting for local office infrastructure including networking hardware, switches, firewalls, and server racks.
•Manage all support activities strictly through the ticketing system, logging, prioritizing, and tracking issues from initiation to resolution.
•Serve as the primary point of contact for Jordan-based users to resolve technical challenges and minimize downtime.
•Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.
•Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
•ITIL Foundation certification (or higher) is highly preferred/required.
•Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.
•2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.

Experience:2-4 yearsInformation Technology

Education:Bachelor's

Skills:Jira Service ManagementNetworkingSwitchesFirewallsIT Asset ManagementServer hardwareSLA managementTicketingNetworking fundamentalsProblem solving

Certifications:ITIL FoundationCCNACompTIA Network+

Languages:English

Tech Stack:Jira Service ManagementSwitchesFirewallsNetworkingIT Asset ManagementAI tools

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor