Receptionist-Concierge

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Communication","Interpersonal skills","Organization","Leadership","Problem-solving"]

Serve as the first and last impression for a luxury resort, welcoming guests in the lobby and fulfilling requests directly or through Butlers. Provide expert guidance on the hotel, dining, activities, local attractions, and airlines. Ensure seamless check-in/check-out, maintain accurate guest profiles and billing, coordinate transportation, and handle inquiries and complaints with exceptional attention to detail and the One&Only standard of excellence.

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Kerzer International
Kerzer International
2 months ago

Receptionist-Concierge

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Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the first and last impression for a luxury resort, welcoming guests in the lobby and fulfilling requests directly or through Butlers. Provide expert guidance on the hotel, dining, activities, local attractions, and airlines. Ensure seamless check-in/check-out, maintain accurate guest profiles and billing, coordinate transportation, and handle inquiries and complaints with exceptional attention to detail and the One&Only standard of excellence.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain impeccable presentation and follow One&Only Palmilla grooming/uniform standards.
  • •Provide concierge support: answer calls, fulfill guest requests, and give expert knowledge on hotel, dining, activities, local attractions, and airlines.
  • •Manage front-desk operations: update guest profiles, perform accurate check-ins/check-outs, and handle lost and found and billing questions.
  • •Coordinate guest logistics including luxury transportation, airport transfers, and private tours.
  • •Operate systems (ALICE/Opera), handle payment authorizations when necessary, respond to emails within 24 hours, and handle complaints professionally.

Key Requirements

  • •1-2 years of experience in customer service.
  • •Fluent spoken English during working hours; additional languages are an asset.
  • •Proficient in MS Office and call center equipment/software programs.
  • •Excellent communication and interpersonal skills with strong organizational skills.
  • •Leadership skills with problem-solving ability; reliable and results-driven under pressure.
Experience:1-2 yearsCustomer service
Skills:CommunicationInterpersonal skillsOrganizationLeadershipProblem-solving
Languages:English
Tech Stack:MS OfficeALICEOperaPMS OperaSalto

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn