Number Operations Specialist

Aircall
United States, Namibia
Workplace: RemoteFull timeFunction: Business OperationsSkills: ["Attention to detail","Communication","Time management","Problem-solving","Teamwork"]

Manage the end-to-end process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth customer experience. Support porting requests and related workflows including number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries. Coordinate with internal teams, customers, and external carriers to resolve issues, while building telecom operations fundamentals through full training.

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FursaFursa
Aircall
Aircall
2 months ago

Number Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage the end-to-end process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth customer experience. Support porting requests and related workflows including number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries. Coordinate with internal teams, customers, and external carriers to resolve issues, while building telecom operations fundamentals through full training.
Location: United States, Namibia
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Help manage the process of transferring telephone numbers between carriers, ensuring accuracy and compliance.
  • •Support porting-related requests and number purchasing workflows.
  • •Handle Caller ID and A2P 10DLC SMS registration inquiries.
  • •Work closely with internal teams, customers, and external carriers to resolve issues.
  • •Spot patterns over time and contribute a data-aware approach to number operations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveChildcareParental LeaveWellness Stipend

Key Requirements

  • •Strong attention to detail and ability to manage multiple tasks at once.
  • •Good written and verbal communication skills.
  • •Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira).
  • •Eager to learn telecom, VoIP, and number portability processes (no prior telecom experience required).
  • •Customer-first mindset with willingness to ask questions and escalate issues appropriately.
Experience:TelecomVoIPNumber portability
Skills:Attention to detailCommunicationTime managementProblem-solvingTeamwork
Tech Stack:ZendeskJiraCRMTicketing systems

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn