Sr. Associate, Process

Discover Financial
Toronto
Workplace: HybridFull timeUSD 94,800 - 108,200 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Change management","Leadership","Risk mitigation","Stakeholder management"]

Improve and validate customer-focused processes across the enterprise by partnering with internal and external stakeholders. Own process performance measurement through quality assurance routines, controls testing, and monitoring. Use customer data, research, and observations to craft actionable insights, drive process improvement agendas, and implement efficiency initiatives using methods like Lean and Six Sigma. Leverage tools such as Visual Management and Business Process Management, and support risk mitigation, troubleshooting, and regulator reporting.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Sr. Associate, Process

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Improve and validate customer-focused processes across the enterprise by partnering with internal and external stakeholders. Own process performance measurement through quality assurance routines, controls testing, and monitoring. Use customer data, research, and observations to craft actionable insights, drive process improvement agendas, and implement efficiency initiatives using methods like Lean and Six Sigma. Leverage tools such as Visual Management and Business Process Management, and support risk mitigation, troubleshooting, and regulator reporting.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Improve processes to ensure commitments to customers and regulatory requirements are met.
  • •Develop quality assurance routines, conduct controls testing, and monitor/analyze process performance.
  • •Use customer data, research, and observations to create insights that improve customer experience and operational performance.
  • •Define and implement process improvement agendas to drive efficiencies and better customer experiences.
  • •Apply leadership, communication, and change management to support priorities such as product launches, technology changes, and continuous improvement initiatives.

Pay and Benefits

Salary: USD 94,800 - 108,200 annually
Perks:Remote WorkHealth InsuranceTuition Subsidies

Key Requirements

  • •3+ years designing, building, managing, and improving processes.
  • •3+ years working cross-functionally to manage stakeholder expectations.
  • •Experience using Lean & Six Sigma tools and methodology (preferred).
  • •Experience working in the financial industry (preferred).
  • •Experience with basic coding and/or data visualization (e.g., SQL, Tableau) (preferred).
Experience:Financial industryAgile environment
Skills:CommunicationChange managementLeadershipRisk mitigationStakeholder management
Tech Stack:SQLTableauVisual ManagementBusiness Process ManagementLeanSix SigmaData visualization

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn