Resident Case manager

Dubai Government
Dubai
Workplace: OnsiteFull time10,001 - 20,000 monthlyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: []

Manage residents’ cases end-to-end by overseeing implementation of defined service policies. Run regular client meetings based on needs to support execution of case plans, and coordinate with the housing management to ensure compliance with standards. Individually handle after-hours contact with the call center for referrals and next steps, and ensure after-hours professional activities are carried out and documented for data retrieval.

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FursaFursa
Dubai Government
Dubai Government
2 days ago

Resident Case manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage residents’ cases end-to-end by overseeing implementation of defined service policies. Run regular client meetings based on needs to support execution of case plans, and coordinate with the housing management to ensure compliance with standards. Individually handle after-hours contact with the call center for referrals and next steps, and ensure after-hours professional activities are carried out and documented for data retrieval.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage clients’ end-to-end case execution in line with defined service policies.
  • •Design and conduct regular client meetings based on need to ensure implementation of the case plan.
  • •Coordinate with the housing manager to ensure discipline and compliance with set standards.
  • •Be personally responsible for after-hours communication with the call center regarding acceptance and next steps for referred cases.
  • •Carry out after-hours professional activities and ensure they are documented for data retrieval.

Pay and Benefits

Salary: 10,001 - 20,000 monthly

Key Requirements

  • •Bachelor’s degree in social work or equivalent (for Arab nationalities).
  • •Ability to manage clients end-to-end and ensure implementation of specific service policies.
  • •Conduct regular needs-based meetings with clients to support case plan execution.
  • •Coordinate with the housing manager to ensure discipline and compliance with standards.
  • •Individually handle after-hours call center communication for referrals and subsequent actions, and ensure documentation of after-hours professional activities.
Education:Bachelor's

Company Brief

Dubai Government
The Government of Dubai develops and implements public policy, delivers government services, drives economic development, and oversees infrastructure, tourism, and regulatory frameworks to support the emirate’s growth, competitiveness, and quality of life for residents and businesses.
Industry: Government
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Website