Specialized Research Analyst

U.S. Bancorp
Arizona, New Mexico
Workplace: RemoteFull timeUSD 20 - 20.91 hourlyFunction: Research & Scientific (R&D)Education: high_schoolSkills: ["Communication","Problem-solving","Negotiation","Time management","Customer service"]

Provide high-quality customer service to merchants by handling inquiries related to Merchant Credit Card processing. Respond to telephone requests, troubleshoot and diagnose issues involving service, authorization, and credit card processing terminals, and communicate applicable policies and procedures. Use strong problem-resolution and escalation judgment to resolve or request exceptions within established limits while maintaining a high level of service.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Specialized Research Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-quality customer service to merchants by handling inquiries related to Merchant Credit Card processing. Respond to telephone requests, troubleshoot and diagnose issues involving service, authorization, and credit card processing terminals, and communicate applicable policies and procedures. Use strong problem-resolution and escalation judgment to resolve or request exceptions within established limits while maintaining a high level of service.
Location: Arizona, New Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Entry level

Key Responsibilities

  • •Respond to telephone inquiries and requests from merchants regarding Merchant Credit Card processing support.
  • •Troubleshoot, diagnose, and resolve issues related to service, authorization, and credit card processing terminals.
  • •Communicate applicable policies, procedures, and practices to merchants.
  • •Request exceptions to policies and procedures on behalf of merchants within established limits.
  • •Identify and escalate complex problems as needed to ensure timely resolution.

Pay and Benefits

Salary: USD 20 - 20.91 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceRetirement

Key Requirements

  • •High school diploma or equivalent
  • •Typically one to two years of customer service experience
  • •Thorough knowledge of products, services, and problem resolution practices and procedures
  • •Effective telephone and interpersonal communication skills
  • •Proficient computer navigation skills, including Microsoft Office applications
Experience:Customer serviceMerchant servicesFinancial servicesPayment processing
Education:High School
Skills:CommunicationProblem-solvingNegotiationTime managementCustomer service
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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