IT Desktop Support Administrator

Ivalua
Pittsburgh
Workplace: HybridFull timeUSD 48,750 - 81,250 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Problem-solving","Self-motivation","Effective communication","Prioritization"]

Provide high-touch IT desktop support from the Pittsburgh office while serving as the local U.S. SME for Microsoft Intune endpoint management. Manage Windows 11 deployment, application packaging, updates, and printer integrations, and coordinate with global desktop teams to maintain workstation standards. Handle onboarding/offboarding, troubleshoot end-user hardware and software issues, support meeting room A/V, and collaborate on access control and security practices.

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FursaFursa
Ivalua
Ivalua
1 day ago

IT Desktop Support Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide high-touch IT desktop support from the Pittsburgh office while serving as the local U.S. SME for Microsoft Intune endpoint management. Manage Windows 11 deployment, application packaging, updates, and printer integrations, and coordinate with global desktop teams to maintain workstation standards. Handle onboarding/offboarding, troubleshoot end-user hardware and software issues, support meeting room A/V, and collaborate on access control and security practices.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
  • •Manage application packaging, deployment, and updates across the desktop environment.
  • •Configure and troubleshoot PCs, drivers, system updates, and printer integrations, and coordinate global workstation standards with EMEA/APAC teams.
  • •Provide end-to-end local IT support including onboarding/offboarding, hardware provisioning, troubleshooting laptops and user account issues, and managing IT equipment lifecycle and inventory.
  • •Collaborate on network and security by administering access rights and identity management, supporting LAN/Wi-Fi troubleshooting, and acting as the local IT security contact.

Pay and Benefits

Salary: USD 48,750 - 81,250 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree (relevant field) with at least 5 years of relevant professional experience, or a Master’s degree with at least 3 years of relevant experience, or an equivalent education/experience combination.
  • •Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
  • •Hands-on Google Workspace administration experience (Google Admin Console, user provisioning, group management, security settings, and Gmail/Drive/Meet support).
  • •Experience with application packaging, driver deployment, and printer management.
  • •Basic knowledge of Active Directory, Azure AD/Microsoft 365, and network fundamentals (LAN/Wi-Fi), plus good security awareness.
Experience:5+ years
Education:Bachelor's
Skills:Customer-first mindsetProblem-solvingSelf-motivationEffective communicationPrioritization
Certifications:Google Workspace Administrator CertificationMicrosoft Certified: Modern Desktop Administrator AssociateCompTIA Security+CompTIA A+CompTIA Network+
Tech Stack:Microsoft IntuneWindows 11Google WorkspaceGoogle Admin ConsoleGoogle DriveGmailGoogle MeetApplication packagingDriver deploymentPrinter managementActive DirectoryAzure ADMicrosoft 365PowerShellGAMCommand line interface (CLI)LANWi-Fi

Company Brief

Ivalua
Provides a cloud-based procure-to-pay and sourcing platform that helps organizations manage procurement, supplier relationships, sourcing events, and spend analytics to drive cost savings, compliance, and supplier collaboration across global enterprises.
Industry: Procurement Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn