Universal Banker Leader-Jalandhar

HSBC
Noida
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5-10 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication skills","Team management","Customer focus","Result oriented"]

Lead daily operations and service at the Jalandhar branch within International Wealth and Premier Banking. Drive customer satisfaction through teller, customer service, and locker operations, while ensuring hygiene, regulatory alignment, audit readiness, and strong operational scorecards. Manage and develop branch teams, handle customer complaint closures transparently, and deliver branch KPIs on operations and service in support of HSBC’s India growth strategy.

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HSBC
HSBC
38 minutes ago

Universal Banker Leader-Jalandhar

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Last checked: 38 minutes agoStatus: Live

Job Summary

Lead daily operations and service at the Jalandhar branch within International Wealth and Premier Banking. Drive customer satisfaction through teller, customer service, and locker operations, while ensuring hygiene, regulatory alignment, audit readiness, and strong operational scorecards. Manage and develop branch teams, handle customer complaint closures transparently, and deliver branch KPIs on operations and service in support of HSBC’s India growth strategy.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Independently manage day-to-day branch operations across teller, customer service, and lockers teams.
  • •Own branch operations hygiene by ensuring alignment with local, group, and regulatory policies and procedures.
  • •Maintain strong customer service culture and ensure customer satisfaction across branch actions.
  • •Lead operational controls through audits, branch hygiene checklists, and corrective actions to improve scorecards.
  • •Own and drive timely, satisfactory, fair, and transparent customer complaint closures and deliver branch KPIs on operations and service.

Key Requirements

  • •Graduate/Postgraduate with a minimum of 5-10 years of experience in the banking industry.
  • •FEMA and NISM certifications.
  • •Hands-on, deliver at pace with a result-oriented and dynamic approach.
  • •Brilliant interpersonal and communication skills with basic banking industry knowledge.
  • •Team management experience and familiarity with AI-enabled tools (advantage).
Experience:5-10 yearsBanking
Education:Bachelor's
Skills:Interpersonal skillsCommunication skillsTeam managementCustomer focusResult oriented
Certifications:FEMANISM
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn