Jetson

1 week ago

Technical Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for homeowners after installation, delivering remote-first support for heat pump systems. Diagnose issues using customer input, photos, and remote diagnostics; guide customers through troubleshooting and settings using clear, non-technical explanations. Own cases end-to-end, manage service tickets in help desk/CRM tools, coordinate escalations to field service, and help improve service SLAs, documentation, and internal knowledge bases.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide warm, knowledgeable, empathetic technical support to homeowners experiencing issues
•Diagnose and troubleshoot installed heat pump systems using customer input, system data, photos, and remote diagnostics
•Guide customers through troubleshooting steps, system settings, and best practices in clear, non-technical language
•Create, track, and manage service tickets in Jetson’s help desk and CRM systems, ensuring timely follow-up and resolution
•Determine remote vs. escalation needs, coordinate with internal teams for in-person service, and maintain documentation and knowledge bases

Pay and Benefits

Salary: USD 65,000 - 72,000 annually

Perks:DentalVisionLife InsuranceHealth InsuranceLearning BudgetParental Leave401k

Key Requirements

•2–4 years of experience in remote technical support, HVAC support, or a related customer-facing technical role
•Excellent communication skills with the ability to explain complex technical concepts simply
•Customer-first mindset with empathy and ownership of problem resolution
•Comfort working in HubSpot or similar support tools, including help desks, CRMs, and ticketing systems
•Strong troubleshooting and diagnostic skills without relying on in-person inspection

Experience:2-4 yearsHVACHeat pumpsSmart home

Skills:CommunicationEmpathyProblem ownershipTroubleshootingPrioritization

Tech Stack:HubSpotCRMTicketingHelp deskDashboards

Company Brief

Jetson

Designs and sells smart sleep and home comfort products, including adjustable mattresses, smart bases, pillows, and connected bedding accessories aimed at improving sleep quality through ergonomic design and technology-enhanced features.

Industry: Consumer Goods

Website

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Jetson

1 week ago

Technical Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide warm, knowledgeable, empathetic technical support to homeowners experiencing issues
•Diagnose and troubleshoot installed heat pump systems using customer input, system data, photos, and remote diagnostics
•Guide customers through troubleshooting steps, system settings, and best practices in clear, non-technical language
•Create, track, and manage service tickets in Jetson’s help desk and CRM systems, ensuring timely follow-up and resolution
•Determine remote vs. escalation needs, coordinate with internal teams for in-person service, and maintain documentation and knowledge bases

Pay and Benefits

Salary: USD 65,000 - 72,000 annually

Perks:DentalVisionLife InsuranceHealth InsuranceLearning BudgetParental Leave401k

Key Requirements

•2–4 years of experience in remote technical support, HVAC support, or a related customer-facing technical role
•Excellent communication skills with the ability to explain complex technical concepts simply
•Customer-first mindset with empathy and ownership of problem resolution
•Comfort working in HubSpot or similar support tools, including help desks, CRMs, and ticketing systems
•Strong troubleshooting and diagnostic skills without relying on in-person inspection

Experience:2-4 yearsHVACHeat pumpsSmart home

Skills:CommunicationEmpathyProblem ownershipTroubleshootingPrioritization

Tech Stack:HubSpotCRMTicketingHelp deskDashboards

Company Brief

Jetson

Industry: Consumer Goods

Website