Customer Service Assistant

Waitrose & Partners
United Kingdom
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Proactive problem-solving","Team support","Adaptability"]

Deliver engaging, first-class customer service across the John Lewis shop floor, using product knowledge and training to support sales, profits, and customer loyalty. Maintain exceptional shop standards through displays, stock availability, cleanliness, and accurate stock counts. Work flexibly across the store—till support, replenishment, price ticketing, and shop-keeping—while identifying improvements and implementing solutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
2 hours ago

Customer Service Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver engaging, first-class customer service across the John Lewis shop floor, using product knowledge and training to support sales, profits, and customer loyalty. Maintain exceptional shop standards through displays, stock availability, cleanliness, and accurate stock counts. Work flexibly across the store—till support, replenishment, price ticketing, and shop-keeping—while identifying improvements and implementing solutions.
Location: United Kingdom
Workplace: Onsite
Employment Type: Temporary
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver engaging and inspirational customer service across the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Proactively acknowledge customers, understand needs, and resolve queries.
  • •Work flexibly across the shop, including till support, stock replenishment, price ticketing, and shop-keeping.
  • •Support improvements and protect profits through accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Experience of working in a customer-facing role (welcomed, not essential).
  • •Merchandising and product displays experience (desirable).
  • •Ability to work flexibly across the shop, including till support and stock replenishment.
Skills:CommunicationCustomer focusProactive problem-solvingTeam supportAdaptability

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn