Technical Support Engineer - Commerce Cloud
Salesforce
Hyderabad, Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-4 yearsSkills: ["Self-directed","Customer focus","Troubleshooting","Problem-solving","Attention to accuracy"]Troubleshoot and resolve complex technical issues for B2C Commerce Cloud customers and partners. You’ll provide hands-on debugging and troubleshooting, explain features, guide standard support processes, and maintain technical expertise across Commerce Cloud product areas. The role also includes reviewing support cases for accuracy, defining technical best practices, creating knowledge base materials, and meeting monthly KPI goals.
