Customer Care Professional

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Communication","Writing","Interpersonal skills","Empathy","Multitasking","Adaptability","Independent decision-making"]

Provide end-to-end customer support for banking customers via chat, delivering Customer First Resolution by understanding and responding to inquiries with immediate clarity and empathy. Resolve customer queries/issues, handle multiple conversations simultaneously, and adhere to quality and compliance guidelines while meeting employee, customer, and shareholder metrics. Work in a fast-paced 24x7 environment with strong written communication, quick comprehension, troubleshooting basics, and efficient navigation across tools and screens.

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FursaFursa
American Express
American Express
2 days ago

Customer Care Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide end-to-end customer support for banking customers via chat, delivering Customer First Resolution by understanding and responding to inquiries with immediate clarity and empathy. Resolve customer queries/issues, handle multiple conversations simultaneously, and adhere to quality and compliance guidelines while meeting employee, customer, and shareholder metrics. Work in a fast-paced 24x7 environment with strong written communication, quick comprehension, troubleshooting basics, and efficient navigation across tools and screens.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide end-to-end customer service via chat for banking customer inquiries
  • •Resolve customer queries/issues with immediate resolution to ensure satisfaction
  • •Comprehend and respond to customer questions using effective written communication and tone recognition
  • •Handle 2-3 conversations simultaneously while delivering personalized, customer-centric service
  • •Adhere to quality and compliance guidelines and deliver on defined service metrics

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid ParentalRetirementCounseling SupportHybrid Working

Key Requirements

  • •1+ year of chat experience
  • •Must be flexible to work in a 24x7 environment
  • •Strong interpersonal, communication, and writing skills with quick comprehension
  • •Adaptable to change and able to work effectively in a team
  • •Typing speed of 25-35 words per minute with web-savviness and basic troubleshooting; ability to multitask across screens/tools
Education:High School
Skills:CommunicationWritingInterpersonal skillsEmpathyMultitaskingAdaptabilityIndependent decision-making

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn