Enterprise Customer Success Manager (German Speaking)

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer-centric","Cross-functional collaboration","Strategic communication","Attention to detail","Stakeholder management"]

Drive customer outcomes across Datadog’s largest enterprise accounts by building executive relationships and translating customer goals into clear, deliverable value narratives. Lead QBRs and strategic reviews, analyze adoption and usage trends to quantify value, and deliver financially grounded recommendations. Own onboarding and collaborate across Sales, SEs, TAM, Product, Support, and Enablement to ensure consistent value delivery for a leading observability platform.

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DataDog
DataDog
2 months ago

Enterprise Customer Success Manager (German Speaking)

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Last checked: 3 hours agoStatus: Live

Job Summary

Drive customer outcomes across Datadog’s largest enterprise accounts by building executive relationships and translating customer goals into clear, deliverable value narratives. Lead QBRs and strategic reviews, analyze adoption and usage trends to quantify value, and deliver financially grounded recommendations. Own onboarding and collaborate across Sales, SEs, TAM, Product, Support, and Enablement to ensure consistent value delivery for a leading observability platform.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as a strategic partner to customers and orchestrate cross-functional internal teams to deliver a clear Datadog value narrative
  • •Build and maintain executive relationships and deliver outcome-driven value stories tied to business results
  • •Lead QBRs and strategic reviews to demonstrate impact, align on priorities, and define next-step initiatives
  • •Analyze adoption and usage trends to quantify value delivered, identify gaps, and recommend strategic opportunities
  • •Own and project manage the onboarding process for new customers and collaborate across Sales, SEs, TAM, Product, Support, and Enablement to ensure consistent messaging

Pay and Benefits

Perks:RsusEquityOnboardingMentor Buddy

Key Requirements

  • •3+ years in a Customer Success or Account Management role
  • •Manage a wide portfolio of accounts for large enterprise corporate customers
  • •Experience working with Fortune 1000 companies and global brands
  • •Fluent written and spoken English and German
  • •Experience in B2B tech or with SaaS companies
Experience:3+ yearsB2B techSaaSEnterpriseFortune 1000
Skills:Customer-centricCross-functional collaborationStrategic communicationAttention to detailStakeholder management
Languages:EnglishGerman

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn