7 hours ago

Senior Specialized Customer Success Manager, CLM (Evisort)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Drive adoption and measurable value realization for Workday CLM (Evisort) as a specialized overlay within the Specialized Customer Success team. You’ll guide customers through workflow redesign and operating model shifts, design tailored success and adoption plans, and lead proactive engagements such as onboarding, value realization, optimization, and roadmap alignment. Use usage data and health indicators to adjust success plans and collaborate cross-functionally to influence retention, advocacy, and long-term success.

Location: Atlanta, Boulder, Chicago, Austin, Denver, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a strategic partner to customers, guiding workflow redesign, process optimization, and operating model shifts to unlock CLM value.
•Design and own structured success and adoption plans using the Specialized Customer Success framework, tailored to each customer’s starting point.
•Lead proactive, planned customer engagements (onboarding, value realization, optimization, and roadmap alignment) to accelerate adoption and maturity.
•Use product usage data, health indicators, and customer feedback to assess adoption, prioritize work, and adjust plans to drive measurable value.
•Collaborate cross-functionally (Sales, Core Customer Success, Services, Product, and Operations) to deliver reusable engagement motions and clear ownership.

Travel: Medium travel

Pay and Benefits

Salary: USD 113,800 - 170,800 annually

Key Requirements

•8+ years in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) in complex SaaS environments.
•5+ years managing customer relationships focused on adoption, value realization, and long-term success.
•1+ years of Contract Lifecycle Management (CLM) experience.
•Proven ability to lead complex, strategic customer engagements with multiple stakeholders.
•Strong data and adoption metrics experience to assess maturity and communicate value to customers.

Experience:SaaS

Skills:Executive communicationStakeholder managementData-driven decision makingCross-functional collaborationStrategic advisory

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

7 hours ago

Senior Specialized Customer Success Manager, CLM (Evisort)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Atlanta, Boulder, Chicago, Austin, Denver, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a strategic partner to customers, guiding workflow redesign, process optimization, and operating model shifts to unlock CLM value.
•Design and own structured success and adoption plans using the Specialized Customer Success framework, tailored to each customer’s starting point.
•Lead proactive, planned customer engagements (onboarding, value realization, optimization, and roadmap alignment) to accelerate adoption and maturity.
•Use product usage data, health indicators, and customer feedback to assess adoption, prioritize work, and adjust plans to drive measurable value.
•Collaborate cross-functionally (Sales, Core Customer Success, Services, Product, and Operations) to deliver reusable engagement motions and clear ownership.

Travel: Medium travel

Pay and Benefits

Salary: USD 113,800 - 170,800 annually

Key Requirements

•8+ years in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) in complex SaaS environments.
•5+ years managing customer relationships focused on adoption, value realization, and long-term success.
•1+ years of Contract Lifecycle Management (CLM) experience.
•Proven ability to lead complex, strategic customer engagements with multiple stakeholders.
•Strong data and adoption metrics experience to assess maturity and communicate value to customers.

Experience:SaaS

Skills:Executive communicationStakeholder managementData-driven decision makingCross-functional collaborationStrategic advisory

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn