Client Success Manager I

Luxury Presence
Austin
Workplace: HybridFull timeUSD 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Organization","Customer relationship management","Problem-solving"]

AClient Success Manager I at Luxury Presence helps onboarding new clients, develops command of the platform, and collaborates cross-functionally to ensure clients receive maximum value from their investment. You will build trusted relationships through proactive communication, deeply understand client goals, and translate them into tangible platform outcomes in a fast-paced, high-growth proptech environment.

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Luxury Presence
Luxury Presence
11 months ago

Client Success Manager I

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Last checked: 21 hours agoStatus: Live

Job Summary

AClient Success Manager I at Luxury Presence helps onboarding new clients, develops command of the platform, and collaborates cross-functionally to ensure clients receive maximum value from their investment. You will build trusted relationships through proactive communication, deeply understand client goals, and translate them into tangible platform outcomes in a fast-paced, high-growth proptech environment.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build trusted relationships with clients through proactive communication, consistent follow-through, and genuine investment in each client’s success.
  • •Deeply understand clients' goals, business needs, and brand vision — and translate that knowledge into meaningful platform outcomes.
  • •Support clients through onboarding, develop strong command of the Luxury Presence platform, and collaborate cross-functionally to ensure maximum value from their investment.
  • •Advocate for client needs with internal teams to ensure timely and effective solutions.
  • •Prioritize effectively when juggling multiple clients and tasks in a fast-paced environment.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually
Perks:Health Insurance401kPaid LeaveEquityRemote Work

Key Requirements

  • •1+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role.
  • •Strong written and verbal communication skills.
  • •Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (e.g. Wordpress, Shopify, and common CRMs).
  • •A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn.
  • •A track record of being reliable, organized, and thorough in your work.
Experience:1+ yearsReal estateProptech
Skills:CommunicationOrganizationCustomer relationship managementProblem-solving
Tech Stack:WordPressShopifyCRMCMS

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn