[Fintech] Junior Operations Support Associate (Mandarin Speaking-Remote)

BTSE
Malaysia
Workplace: RemoteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Analytical thinking","Problem-solving","Attention to detail"]

You will support global onboarding and identity verification (KYC) processes, monitor service-related cases, and identify trends to drive improvements. You’ll collaborate with product, compliance, risk, and operations to address platform needs, help develop internal knowledge resources, and provide hands-on operational support as assigned by the Supervisor. This is a remote role with a shift schedule.

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FursaFursa
BTSE
BTSE
3 months ago

[Fintech] Junior Operations Support Associate (Mandarin Speaking-Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

You will support global onboarding and identity verification (KYC) processes, monitor service-related cases, and identify trends to drive improvements. You’ll collaborate with product, compliance, risk, and operations to address platform needs, help develop internal knowledge resources, and provide hands-on operational support as assigned by the Supervisor. This is a remote role with a shift schedule.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
  • •Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
  • •Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
  • •Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
  • •Provide operational support and perform additional tasks as assigned by the Supervisor.

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

  • •Mandarin and English proficiency (written and spoken)
  • •Strong interpersonal skills and a collaborative, proactive mindset
  • •Ability to think independently, troubleshoot new problems, and suggest improvements
  • •Strong numerical aptitude and analytical thinking
  • •Prior experience in customer service operations, risk management, or related roles (advantage)
Experience:FintechBlockchainCryptoFinance
Education:Bachelor's
Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAttention to detail
Languages:MandarinEnglish

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn