BTSE

1 month ago

[FINTECH] Mandarin Junior Operations Support Associate - REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

You will support global onboarding and identity verification (KYC) processes, monitor service-related cases, and identify trends to drive improvements. You’ll collaborate with product, compliance, risk, and operations to address platform needs, help develop internal knowledge resources, and provide hands-on operational support as assigned by the Supervisor. This is a remote role with a shift schedule.

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
•Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
•Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
•Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
•Provide operational support and perform additional tasks as assigned by the Supervisor.

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

•Mandarin and English proficiency (written and spoken)
•Strong interpersonal skills and a collaborative, proactive mindset
•Ability to think independently, troubleshoot new problems, and suggest improvements
•Strong numerical aptitude and analytical thinking
•Prior experience in customer service operations, risk management, or related roles (advantage)

Experience:FintechBlockchainCryptoFinance

Education:Bachelor's

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAttention to detail

Languages:MandarinEnglish

Company Brief

BTSE

BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn

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BTSE

1 month ago

[FINTECH] Mandarin Junior Operations Support Associate - REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
•Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
•Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
•Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
•Provide operational support and perform additional tasks as assigned by the Supervisor.

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

•Mandarin and English proficiency (written and spoken)
•Strong interpersonal skills and a collaborative, proactive mindset
•Ability to think independently, troubleshoot new problems, and suggest improvements
•Strong numerical aptitude and analytical thinking
•Prior experience in customer service operations, risk management, or related roles (advantage)

Experience:FintechBlockchainCryptoFinance

Education:Bachelor's

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAttention to detail

Languages:MandarinEnglish

Company Brief

BTSE

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn