Loss Mitigation Specialist

ZippyMH
Dallas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Analytical thinking","Problem-solving","Process improvement","Attention to detail","Written and verbal communication"]

Manage and resolve delinquent mortgage servicing accounts by reviewing borrower hardship documentation and recommending appropriate loss mitigation options such as repayment plans, deferrals, modifications, or other retention/liquidation paths. Serve as a subject matter expert to standardize and scale the Loss Mitigation program, improving workflows and documentation. Track pipeline performance with reporting and analytics, strengthen QA/control processes, and partner with Compliance, Legal, Collections, and other servicing teams to ensure compliant, effective borrower outcomes.

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ZippyMH
ZippyMH
9 hours ago

Loss Mitigation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage and resolve delinquent mortgage servicing accounts by reviewing borrower hardship documentation and recommending appropriate loss mitigation options such as repayment plans, deferrals, modifications, or other retention/liquidation paths. Serve as a subject matter expert to standardize and scale the Loss Mitigation program, improving workflows and documentation. Track pipeline performance with reporting and analytics, strengthen QA/control processes, and partner with Compliance, Legal, Collections, and other servicing teams to ensure compliant, effective borrower outcomes.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the loss mitigation pipeline for delinquent accounts, including evaluation, follow-up, and timely resolution.
  • •Review borrower financial information and hardship circumstances to determine eligibility and recommend appropriate assistance strategies.
  • •Communicate decisions and required documentation to borrowers clearly and professionally, maintaining consistent follow-up.
  • •Build and formalize scalable loss mitigation operating models, including SOPs, workflows, decision trees, documentation standards, and escalation paths.
  • •Develop and maintain reporting/analytics and QA controls, and partner cross-functionally to ensure decisions are documented accurately and compliant.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3+ years of mortgage servicing experience.
  • •3–5 years of direct Loss Mitigation experience, including borrower hardship evaluation and workout solutions.
  • •3–5 years of collections experience, preferably in mortgage servicing, manufactured housing finance, or consumer lending.
  • •Demonstrated understanding of borrower financial information (e.g., hardship letters, income documentation, bank statements, pay stubs, and financial statements).
  • •Strong working knowledge of mortgage servicing, default servicing, delinquency management, bankruptcy processes, and loss mitigation workflows, plus advanced Microsoft Excel skills.
Experience:3-5 yearsMortgage servicingLoss mitigationCollectionsMortgage default servicingManufactured housingConsumer lendingBankruptcy
Skills:Analytical thinkingProblem-solvingProcess improvementAttention to detailWritten and verbal communication
Languages:EnglishSpanish
Tech Stack:Microsoft ExcelFICS

Company Brief

ZippyMH
ZippyMH is a digital mental health service offering online therapy and mental wellness resources. It connects users with licensed clinicians and provides teletherapy, counseling, and tools to support emotional wellbeing and mental health care access.
Industry: Mental Health
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