Success Insights Manager

Okta
Bellevue, Chicago
Workplace: HybridFull timeUSD 116,000 - 174,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Team collaboration","Problem-solving"]

Lead data-driven, scalable post-sale content programs to drive adoption and retention for enterprise customers. Develop AI-powered, visually engaging decks and automated insights, collaborating with Product, Data, Marketing, and Customer Success to translate usage data into compelling narratives that demonstrate Okta’s value and accelerate product adoption across a growing customer base.

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Okta
Okta
3 months ago

Success Insights Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead data-driven, scalable post-sale content programs to drive adoption and retention for enterprise customers. Develop AI-powered, visually engaging decks and automated insights, collaborating with Product, Data, Marketing, and Customer Success to translate usage data into compelling narratives that demonstrate Okta’s value and accelerate product adoption across a growing customer base.
Location: Bellevue, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •AI-Driven Automated & Insights Deck Creation: Automate the creation of presentation decks and insights using AI prompting to generate proactive, personalized customer narratives; shift toward scalable AI workflows for tailored content
  • •Customer-Centric Approach: Collaborate with post-sales teams to understand enterprise customer needs and translate insights into effective deck content
  • •Scalability and Product Alignment: Design scalable solutions for diverse enterprise profiles and regularly update decks based on product usage data
  • •Data-Informed Decision Making: Analyze product usage data and program performance to identify patterns and quantify business impact on retention and adoption
  • •Collaboration and Feedback: Work with Product, Marketing, Data, and Customer Success to gather insights and align deck content with business goals

Pay and Benefits

Salary: USD 116,000 - 174,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquityAnnual BonusRetirement

Key Requirements

  • •AI/Automation mindset with data-driven program design; move from rule-based logic to scalable AI prompting and LLM workflows
  • •Expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation
  • •Strong understanding of enterprise customer needs and ability to translate into compelling deck content
  • •Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake to design, execute and monitor programs
  • •Prior experience managing digital success programs or automating insights; experience building enterprise SaaS adoption programs
Experience:Enterprise SaaSIdentity and access managementCustomer success
Education:Bachelor's
Skills:CommunicationPresentationTeam collaborationProblem-solving
Languages:English
Tech Stack:SalesforceGainsightPendoTableauDatabricksSnowflakeMatik

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn