SpaceX

2 months ago

Customer Support Associate, Bilingual - Greek (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide frontline customer support for Starlink, triaging and resolving issues across multiple channels, while using hardware, software, and networking expertise. Collaborate with internal teams to improve troubleshooting workflows, surface insights to leadership, and maintain up-to-date knowledge resources in a fast-paced, startup-like environment.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels. Be a relentless internal advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Key Requirements

•High school diploma or equivalency certificate.
•1+ years of experience in a front-line customer support role.
•Fluent in English and Greek.

Experience:1+ yearsTelecommunicationsStarlinkSpace

Education:High School

Skills:CommunicationProblem-solvingEmpathyTime managementAdaptability

Languages:EnglishGreek

Tech Stack:NetworkingHardwareTroubleshootingSoftware development

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Customer Support Associate, Bilingual - Greek (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels. Be a relentless internal advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Key Requirements

•High school diploma or equivalency certificate.
•1+ years of experience in a front-line customer support role.
•Fluent in English and Greek.

Experience:1+ yearsTelecommunicationsStarlinkSpace

Education:High School

Skills:CommunicationProblem-solvingEmpathyTime managementAdaptability

Languages:EnglishGreek

Tech Stack:NetworkingHardwareTroubleshootingSoftware development

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn