Starlink Enterprise Account Director, Aviation

SpaceX
Redmond
Workplace: OnsiteFull timeUSD 180,000 - 260,000 annuallyFunction: Executive & General ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Active listening","Resiliency","Executive relationship building"]

Own the end-to-end relationship for a portfolio of strategic Enterprise Aviation customers, serving as the primary point of contact from contract signature through onboarding, ongoing account management, and long-term retention and growth. Partner with Account Specialists and Leads to ensure day-to-day execution (orders, invoicing, supply management), build executive stakeholder relationships, and deliver excellent customer service while realizing forecasted revenue on schedule.

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FursaFursa
SpaceX
SpaceX
2 months ago

Starlink Enterprise Account Director, Aviation

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Job Summary

Own the end-to-end relationship for a portfolio of strategic Enterprise Aviation customers, serving as the primary point of contact from contract signature through onboarding, ongoing account management, and long-term retention and growth. Partner with Account Specialists and Leads to ensure day-to-day execution (orders, invoicing, supply management), build executive stakeholder relationships, and deliver excellent customer service while realizing forecasted revenue on schedule.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of strategic Enterprise Aviation customers, owning the interface from contract signature through onboarding, ongoing account management, and long-term retention and growth.
  • •Coordinate with a team of Account Specialists and Leads to manage day-to-day requests, including orders, invoicing, and supply management.
  • •Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
  • •Deliver customer service by efficiently acknowledging and resolving issues, while retaining and growing account value in both hardware and service revenue.
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 260,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kParental LeaveDisability InsuranceLife Insurance

Key Requirements

  • •Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales, or account management experience.
  • •8+ years of experience in a customer-facing role.
  • •Demonstrated experience in account management, sales, or other business functions within the aviation industry (e.g., commercial airlines, OEMs, or dealers).
  • •Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications.
  • •Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g., satellites, ground network, user terminals).
Experience:8+ yearsAviation
Education:Bachelor's
Skills:Problem-solvingCommunicationActive listeningResiliencyExecutive relationship building
Languages:English

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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