EMEA Core CSM

SugarCRM
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Presentation","Goal orientation","Teamwork","Growth mindset"]

Manage a global, pooled book of business across EMEA, driving renewals and upsell opportunities while helping customers realize maximum value from their Sugar investment. Meet growth sales goals and renewals targets through digital-first 1:many engagement strategies, accurate pipeline forecasting, and daily CRM updates. Partner with channels, leverage customer advocacy (references, case studies, events), and support post-sales activities for enterprise SaaS renewal cycles.

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FursaFursa
SugarCRM
SugarCRM
5 days ago

EMEA Core CSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage a global, pooled book of business across EMEA, driving renewals and upsell opportunities while helping customers realize maximum value from their Sugar investment. Meet growth sales goals and renewals targets through digital-first 1:many engagement strategies, accurate pipeline forecasting, and daily CRM updates. Partner with channels, leverage customer advocacy (references, case studies, events), and support post-sales activities for enterprise SaaS renewal cycles.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet and ideally exceed growth sales goals.
  • •Meet and ideally exceed renewal rate target (83%), forecasting and closing renewal opportunities on time.
  • •Leverage digital-first 1:many strategies to engage at-risk customers and drive adoption and expansion pipeline.
  • •Document and manage sales and renewals pipeline in the CRM daily with 100% accuracy.
  • •Partner with channel and drive customer advocacy through references, case studies, and event participation.

Pay and Benefits

Perks:PensionHealth InsuranceDentalWellness StipendSabbatical Leave

Key Requirements

  • •2+ years of prior CSM, BDR, or sales experience.
  • •1+ year working with a CRM system.
  • •Ability to manage to a defined plan with quarterly objectives.
  • •Strong presentation and written/verbal communication skills.
  • •Fluent English speaking skills, goal-oriented and collaborative (team player).
Experience:2+ yearsSaaSCRM
Skills:CommunicationPresentationGoal orientationTeamworkGrowth mindset
Languages:English
Tech Stack:CRMSaaS

Company Brief

SugarCRM
Provides customer relationship management (CRM) software and cloud-based sales, marketing, and service automation solutions for mid-market and enterprise customers, with on-premise and SaaS deployment options.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Cupertino, United States
Founded: 2004
WebsiteLinkedIn