Customer Feedback Specialist (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Time management","Multi-tasking","Organization","Interpersonal skills","Presentation skills","Reporting","Communication","High attention to detail","Problem-solving","Analytical skills","Project management","Negotiation","Independent working","Teamwork","Creative thinking"]

Own the Voice of Customer and customer satisfaction measurement, running the close-the-loop survey process and driving a customer-centric approach across the business. Partner with operational and training teams to embed cultural change, integrate customer metrics into performance and quality frameworks, and benchmark best-in-class standards. Represent end-user needs in customer-impacting projects and influence cross-business stakeholders to improve KPIs, service delivery, and customer loyalty.

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FursaFursa
Allianz
Allianz
1 day ago

Customer Feedback Specialist (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the Voice of Customer and customer satisfaction measurement, running the close-the-loop survey process and driving a customer-centric approach across the business. Partner with operational and training teams to embed cultural change, integrate customer metrics into performance and quality frameworks, and benchmark best-in-class standards. Represent end-user needs in customer-impacting projects and influence cross-business stakeholders to improve KPIs, service delivery, and customer loyalty.
Location: Cairo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Conduct and manage the Close the Loop call to survey detractors.
  • •Promote the organization’s Customer Experience strategy and drive a customer-centric approach across the business.
  • •Run the Voice of Customer programme and customer satisfaction measurement, working with operational teams to track improvements and ensure appropriate metrics.
  • •Integrate customer metrics into performance management and quality frameworks, continuously improving KPIs to better reflect customer focus.
  • •Collaborate with learning and operational training teams to enable cultural change and provide CX training as required.

Key Requirements

  • •Track record of delivering cultural change focused on customer experience in a consumer-facing industry.
  • •Excellent time-management, ability to multitask, highly organized, and able to work independently.
  • •Strong interpersonal, presentation, reporting, and communication skills with high attention to detail and accuracy.
  • •Ability to prioritize workload and manage time effectively, with a proactive, results-driven mindset.
  • •Experience in operations and/or project management; health or general insurance experience is advantageous.
Experience:Health insuranceGeneral insuranceConsumer-facing
Skills:Time managementMulti-taskingOrganizationInterpersonal skillsPresentation skillsReportingCommunicationHigh attention to detailProblem-solvingAnalytical skillsProject managementNegotiationIndependent workingTeamworkCreative thinking
Languages:English
Tech Stack:MS Office

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn