Helpdesk Services Engineer II

Commerce
Sydney
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Organizational skills","Verbal communication","Written communication","Problem-solving"]

Support Commerce employees across a global IT team by owning end-to-end resolution of end-user issues and questions. Handle new-hire onboarding (accounts and laptop/workstation setup), manage and troubleshoot PCs, Macs, tablets, monitors, and AV equipment, and provide audio/visual support for meetings using Zoom and Google Meet. Collaborate with Helpdesk, Infrastructure, and InfoSec teams, maintain systems knowledge, and recommend improvements through audits and documentation updates.

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FursaFursa
Commerce
Commerce
1 day ago

Helpdesk Services Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Commerce employees across a global IT team by owning end-to-end resolution of end-user issues and questions. Handle new-hire onboarding (accounts and laptop/workstation setup), manage and troubleshoot PCs, Macs, tablets, monitors, and AV equipment, and provide audio/visual support for meetings using Zoom and Google Meet. Collaborate with Helpdesk, Infrastructure, and InfoSec teams, maintain systems knowledge, and recommend improvements through audits and documentation updates.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support employees as part of a global IT helpdesk team and provide remote support in a hybrid work environment.
  • •Facilitate new hire onboarding including user account creation and laptop and workstation setup (mac and windows).
  • •Own end-to-end resolution of end user issues and questions to ensure customer satisfaction.
  • •Manage and troubleshoot hardware and assets including PCs, Macs, tablets, monitors, and AV equipment.
  • •Support audio/visual technology for local and global meetings (e.g., Google Meets and Zoom) and coordinate with office management for ad-hoc IT tasks and WHS requirements.

Key Requirements

  • •3+ years of experience with Mac and Windows operating systems in a corporate environment.
  • •Excellent customer service skills focused on customer satisfaction and relationship building.
  • •Willingness to support remote users while working as part of a global team.
  • •Intermediate experience with networking technologies.
  • •Good organizational skills with strong verbal and written communication, including the ability to explain technical issues in plain English.
Experience:3+ years
Skills:Customer serviceOrganizational skillsVerbal communicationWritten communicationProblem-solving
Tech Stack:MacWindowsGoogle MeetsZoomG SuiteOktaJamfWindows IntuneAtlassian CloudAV equipmentLaptop setupHardware asset management

Company Brief

Commerce
Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2009
WebsiteLinkedIn