Escrow Specialist

Customers Bancorp
New York
Workplace: HybridFull timeUSD 85,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Organizational skills","Attention to detail","Analytical mindset","Effective communication"]

Administer, analyze, and reconcile commercial loan escrow accounts to ensure accurate funding, disbursement, and monitoring of taxes and other obligations. You’ll set up and maintain escrow accounts, perform escrow analyses, process payments, investigate shortages/overages, and resolve aged exceptions. Coordinate with borrowers, taxing authorities, and internal teams while ensuring regulatory and internal compliance, keeping audit-ready records, and supporting KPI and portfolio performance reporting.

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FursaFursa
Customers Bancorp
Customers Bancorp
5 days ago

Escrow Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Administer, analyze, and reconcile commercial loan escrow accounts to ensure accurate funding, disbursement, and monitoring of taxes and other obligations. You’ll set up and maintain escrow accounts, perform escrow analyses, process payments, investigate shortages/overages, and resolve aged exceptions. Coordinate with borrowers, taxing authorities, and internal teams while ensuring regulatory and internal compliance, keeping audit-ready records, and supporting KPI and portfolio performance reporting.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Set up, maintain, and monitor escrow accounts across loan portfolios.
  • •Perform escrow analyses to ensure adequate funding for tax and other obligations.
  • •Process disbursements for property taxes and other escrow-related obligations.
  • •Reconcile escrow balances and investigate discrepancies, shortages, or overages.
  • •Monitor exception reports, resolve aged escrow items, and ensure compliance with regulatory and internal procedures.

Pay and Benefits

Salary: USD 85,000 - 90,000 annually

Key Requirements

  • •3-5+ years of experience in Loan Operations (escrow, servicing, or related functions preferred).
  • •Strong understanding of escrow processes, including tax and obligation tracking.
  • •Ability to perform escrow analysis calculations (shortage/surplus, projections).
  • •Experience identifying and resolving reconciliation breaks and exceptions.
  • •Strong organizational skills and attention to detail when working with high-volume financial data.
Experience:3+ yearsLoan servicingEscrowCommercial lending
Skills:Organizational skillsAttention to detailAnalytical mindsetEffective communication
Tech Stack:IBS InsightSalesforceMicrosoft OfficeExcelPivot tablesCoPilotChatGPT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn