Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) (Madrid, M, ES, 28020)

SAP
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Adaptability","Problem-solving","Communication"]

Guide SAP cloud customers through their business journey by managing key milestones across the customer lifecycle, from deal signature to provisioning and business case achievement. Drive customer satisfaction, retention, renewals, references, and upsells for an assigned solution portfolio. Participate in a 10-month learn-apply academy program with classroom and field phases, receiving onboarding, mentoring, and training to transition into a direct customer-facing CSM role.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) (Madrid, M, ES, 28020)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide SAP cloud customers through their business journey by managing key milestones across the customer lifecycle, from deal signature to provisioning and business case achievement. Drive customer satisfaction, retention, renewals, references, and upsells for an assigned solution portfolio. Participate in a 10-month learn-apply academy program with classroom and field phases, receiving onboarding, mentoring, and training to transition into a direct customer-facing CSM role.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as strategic point of contact for customers within an assigned solution portfolio to maintain overall customer health.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Complete a 10-month learn-apply program with classroom and field phases to build CSM capabilities.
  • •Build skills in solution portfolio management and value realization, including onboarding, mentoring, and on-the-job training.
Travel: Low travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success and long-term value, including resolving issues and managing escalations.
  • •Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
  • •Proficiency in English to engage with a global network.
Experience:2-3 years
Skills:Strategic guidanceIssue resolutionAdaptabilityProblem-solvingCommunication
Languages:English

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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