Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers in an entry-level outbound sales role by making high-volume calls, promoting telecom plans and upgrades, and driving revenue through consultative selling. Understand customer needs, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while delivering a strong customer experience and achieving sales targets.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Engage Canada-based customers in an entry-level outbound sales role by making high-volume calls, promoting telecom plans and upgrades, and driving revenue through consultative selling. Understand customer needs, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while delivering a strong customer experience and achieving sales targets.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups while ensuring compliance with scripts and process standards.

Key Requirements

  • •1–2 years of experience (freshers welcome), with BPO/sales preferred.
  • •Graduate education (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, plus active listening and customer empathy.
  • •Basic system/CRM handling skills.
Experience:1-2 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn