NTT

2 weeks ago

Contact Centre Systems Architect

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead advanced contact centre systems integration work, handling installation, deployment, configuration, and fault management in complex environments. Partner with clients both on-site and remotely to compile clear technical specifications, propose solutions, and create backup options. Coordinate engineers’ activities to meet performance targets, mentor junior team members, and produce reports, proposals, and standard operating procedure documentation. Support third-line telephonic, remote, and on-site issue resolution when needed.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Interact with clients on site and remote to meet complex solution requirements.
•Oversee highly complex installation, integration, deployment, configuration, and fault management activities.
•Escalate unresolved problems to relevant third parties and engage vendors for priority escalations or bugs.
•Coordinate engineers’ activities in line with performance targets and monitor work quality when required.
•Write reports and proposals, maintain project documentation, and document standard operating procedures for installations and fixes.

Key Requirements

•Bachelor's degree or equivalent in Information Technology or Computing or related field.
•Relevant technology certifications, including Genesys Cloud and cloud platform knowledge (AWS, GCP, Azure).
•Strong technical design ability and advanced understanding of business principles in complex installations and assignments.
•Advanced project management experience, including report writing and maintaining project documentation.
•Polish native speaker (mandatory) and English minimum B2 (mandatory).

Education:Bachelor's in Information Technology or Computing or related field

Skills:Verbal communicationClient engagementProblem-solvingCoachingMentoring

Certifications:Genesys Cloud CX - ImplementationGenesys Cloud CX - Contact Centre AdministrationGenesys Cloud CX - Reporting and AnalyticsGenesys - Any Genesys Level 4 CoursesGenesys Cloud CXOne of Cloud Platform Knowledge (AWS, GCP, Azure)

Languages:PolishEnglish

Tech Stack:Genesys CloudAWSGCPAzureVoIPSIPRTPWebRTCSQLRESTSOAPAPIGPE/GPRBOTAIWeb protocols

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT