Provider Relations Representative

General Dynamics
United States
Workplace: RemoteFull timeUSD 46,301 - 62,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem-solving","Relationship management","Communication","Analysis","Documentation"]

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Own provider relationships, coordinate end-to-end onboarding (portal registration, EFT setup, credentialing handoffs), and resolve escalated issues across claims, credentialing, enrollment, contracts, and portal access. Drive provider satisfaction and first-contact resolution, track onboarding timeliness and case aging with dashboards, and partner with internal teams to support process improvements and audit-ready documentation.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Provider Relations Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Own provider relationships, coordinate end-to-end onboarding (portal registration, EFT setup, credentialing handoffs), and resolve escalated issues across claims, credentialing, enrollment, contracts, and portal access. Drive provider satisfaction and first-contact resolution, track onboarding timeliness and case aging with dashboards, and partner with internal teams to support process improvements and audit-ready documentation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for assigned providers and manage ongoing relationship activities and satisfaction tracking
  • •Coordinate provider onboarding and monitor milestones to remove blockers and communicate next steps
  • •Deliver provider training and maintain up-to-date FAQs, guides, and reference materials
  • •Intake, escalate, triage, and resolve provider issues; communicate resolution status, root causes, and prevention actions
  • •Maintain dashboards/logs for satisfaction, first-contact resolution, onboarding timeliness, case aging, portal adoption, and SLA compliance
Travel: Low travel

Pay and Benefits

Salary: USD 46,301 - 62,100 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of related experience
  • •Maintain provider relationships as the primary point of contact, including touchpoints and executive check-ins/QBRs as needed
  • •Document interactions, decisions, and follow-ups in CRM/case management tools with accurate notes
  • •Coordinate end-to-end onboarding, including welcome materials, portal registration, EFT setup, credentialing handoffs, and directory validation
  • •Resolve and triage escalated provider issues (claims, credentialing, EFT, enrollment, portal access) and perform root-cause analysis for recurring problems
Experience:3+ years
Skills:Problem-solvingRelationship managementCommunicationAnalysisDocumentation
Tech Stack:CRMCase management toolsDashboardsPortalEFT

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn