Technical Support Engineer

Adobe Systems
India
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Troubleshooting","Relationship building","Time management"]

Drive customer adoption of Adobe Acrobat by combining technical troubleshooting with a consultative, sales-influenced approach. You’ll resolve voice/chat customer issues across Windows and Mac, guide customers through Acrobat workflows and best practices, identify upsell opportunities based on usage trends, and report top issues and product gaps to internal teams. You’ll also analyze customer insights and sentiment to improve retention, inform product enhancements, and help achieve business outcomes.

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FursaFursa
Adobe Systems
Adobe Systems
4 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive customer adoption of Adobe Acrobat by combining technical troubleshooting with a consultative, sales-influenced approach. You’ll resolve voice/chat customer issues across Windows and Mac, guide customers through Acrobat workflows and best practices, identify upsell opportunities based on usage trends, and report top issues and product gaps to internal teams. You’ll also analyze customer insights and sentiment to improve retention, inform product enhancements, and help achieve business outcomes.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Understand customer workflows and position the right Acrobat solutions to maximize value, adoption, and retention.
  • •Troubleshoot technical and non-technical customer issues across Windows and Mac via voice and chat.
  • •Identify upselling opportunities (feature upgrades, plan optimizations, and product recommendations) based on needs and usage trends.
  • •Follow through on cases to ensure timely resolution, interpret customer sentiment, and turn challenging interactions into positive outcomes.
  • •Analyze insights and usage metrics to report recurring drivers, emerging trends, and product gaps to internal teams.

Key Requirements

  • •Graduate with full-time education experience.
  • •Conversational English and strong spoken and written communication skills, including simplifying complex Acrobat workflows for customers.
  • •High-patience, empathetic customer handling with strong relationship-building skills.
  • •Solid understanding of Windows/Mac environments and basic troubleshooting for Acrobat tools.
  • •Familiarity with Adobe Acrobat and related web products (e.g., Studio, Acrobat Pro, Dreamweaver, XD, Express, Firefly, Animate).
Skills:CommunicationCustomer focusTroubleshootingRelationship buildingTime management
Languages:English
Tech Stack:WindowsMacAdobe AcrobatAdobe Acrobat StudioAdobe Acrobat ProDreamweaverXDAdobe ExpressFireflyAnimate

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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