GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Lee’s Summit, resolving user and technical issues via ServiceNow tickets. Coordinate network/server operations and maintenance, perform troubleshooting, install and update operating systems using SCCM, and support telework users over VPN and Citrix. Support enterprise network and security operations center needs, handle device encryption, cabling, asset inventory, and end-user training, while identifying recurring problems to improve reliability.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
•Interact with network services, software systems engineering, and/or applications development to restore service and correct core problems.
•Perform routine system maintenance and analysis, including hardware configuration changes and adding/removing/replacing components.
•Install operating system patches/upgrades via SCCM Software Center and provide remote support for telework/home users, ensuring applications work over VPN and/or Citrix.
•Support enterprise groups (network and security operation centers), including local cabling, wireless services, encryption checks, asset inventory/receipting, disposal preparation, and onsite training of customer support personnel.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0–3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:Certification in Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshWireless servicesOperating system patchesSoftware installationVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
•Interact with network services, software systems engineering, and/or applications development to restore service and correct core problems.
•Perform routine system maintenance and analysis, including hardware configuration changes and adding/removing/replacing components.
•Install operating system patches/upgrades via SCCM Software Center and provide remote support for telework/home users, ensuring applications work over VPN and/or Citrix.
•Support enterprise groups (network and security operation centers), including local cabling, wireless services, encryption checks, asset inventory/receipting, disposal preparation, and onsite training of customer support personnel.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0–3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:Certification in Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshWireless servicesOperating system patchesSoftware installationVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn