Welcomist Internship - Boutique Milano

Hermes
Milan
Workplace: OnsiteInternshipFunction: Healthcare (Clinical, Medical, Wellness)Education: bachelorsSkills: ["Interpersonal communication","Customer service orientation","Teamwork","Ability to work autonomously","Adaptability"]

Deliver exceptional in-store customer experience by welcoming clients, understanding their needs, and coordinating with Sales Associates and Operations teams. Manage customer queues using a dedicated app on Hermès devices, support appointment and customer visit scheduling, and help ensure after-sales service and reservation delivery. Build relationships in a fast-paced luxury retail environment while rapidly learning how the store operates daily.

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Hermes
Hermes
4 days ago

Welcomist Internship - Boutique Milano

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver exceptional in-store customer experience by welcoming clients, understanding their needs, and coordinating with Sales Associates and Operations teams. Manage customer queues using a dedicated app on Hermès devices, support appointment and customer visit scheduling, and help ensure after-sales service and reservation delivery. Build relationships in a fast-paced luxury retail environment while rapidly learning how the store operates daily.
Location: Milan
Workplace: Onsite
Employment Type: Internship
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Intern level

Key Responsibilities

  • •Welcome clients with a warm and hospitable greeting.
  • •Build relationships to discover clients’ needs and wishes.
  • •Talk to clients while they wait to be with the Sales Associate for the relevant métier.
  • •Manage customer queues through a dedicated app on Hermès devices.
  • •Support Sales Associates and coordinate appointment scheduling and customer visits; coordinate with Operations Teams for after-sales service and reservation order delivery.

Key Requirements

  • •Bachelor’s degree, preferably with a linguistic or fashion/luxury focus.
  • •Fluency in Italian and English; a third language is an advantage.
  • •Proficient with Excel and IT tools.
  • •Willing to work expected full-time working hours.
  • •Professionalism, enthusiasm, dynamism, ease of integration, and teamwork.
Experience:Luxury retailFashionCustomer service
Education:Bachelor's in linguistic or fashion/luxury
Skills:Interpersonal communicationCustomer service orientationTeamworkAbility to work autonomouslyAdaptability
Languages:ItalianEnglish
Tech Stack:ExcelIT toolsDedicated app

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn