Thales

2 weeks ago

Team Lead for NATO Project

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead a Level 3/Level 2 support team delivering high-quality technical support and service delivery. Own SLA commitments, coordinate planning, and manage escalations and change activity with internal engineering teams and REPLY NOC. Supervise NOC operations, configuration management, daily monitoring dashboards, and continuous improvement by analyzing failures and proposing fixes. Report NOC metrics, define coaching needs, and contribute to CAB for change operations.

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Drive production of services per performance procedures and commitments, coordinating L3/L2 planning and managing escalations and change with engineering teams and REPLY NOC.
•Supervise NOC operations, including configuration management and administration of the operational device, while communicating technical evolutions and security instructions.
•Improve production processes by analyzing failures/malfunctions and proposing continuous productivity and service improvement actions.
•Propose management metrics and reporting for NOC activities, and define coaching needs to maintain service quality.
•Contribute to CAB (Change Advisory Board) and report to SDM on operations, including SLA commitment achievement and backing up SDM.

Pay and Benefits

Perks:Paid LeaveMedical CoverageLife InsuranceFlexible Hours

Key Requirements

•Provide leadership for a Level 3/Level 2 support team delivering technical support aligned to SLAs and performance procedures.
•Experience with ITIL processes including Incident, Event, Service Request, Change, and Problem Management.
•Knowledge of IaaS (beginner level).
•Intermediate familiarity with DMZ, SSI, and PAS.
•Intermediate skills with Microsoft Windows Active Directory.

Skills:LeadershipCustomer relationshipReportingNegotiationCoaching

Certifications:ITIL V4 foundation

Tech Stack:ITIL V4ITMIaaSDMZSSIPASMicrosoft WindowsActive DirectoryNOCCAB

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Thales

2 weeks ago

Team Lead for NATO Project

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Drive production of services per performance procedures and commitments, coordinating L3/L2 planning and managing escalations and change with engineering teams and REPLY NOC.
•Supervise NOC operations, including configuration management and administration of the operational device, while communicating technical evolutions and security instructions.
•Improve production processes by analyzing failures/malfunctions and proposing continuous productivity and service improvement actions.
•Propose management metrics and reporting for NOC activities, and define coaching needs to maintain service quality.
•Contribute to CAB (Change Advisory Board) and report to SDM on operations, including SLA commitment achievement and backing up SDM.

Pay and Benefits

Perks:Paid LeaveMedical CoverageLife InsuranceFlexible Hours

Key Requirements

•Provide leadership for a Level 3/Level 2 support team delivering technical support aligned to SLAs and performance procedures.
•Experience with ITIL processes including Incident, Event, Service Request, Change, and Problem Management.
•Knowledge of IaaS (beginner level).
•Intermediate familiarity with DMZ, SSI, and PAS.
•Intermediate skills with Microsoft Windows Active Directory.

Skills:LeadershipCustomer relationshipReportingNegotiationCoaching

Certifications:ITIL V4 foundation

Tech Stack:ITIL V4ITMIaaSDMZSSIPASMicrosoft WindowsActive DirectoryNOCCAB

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn