Service Consultant

CarMax
Milwaukee
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Telephone etiquette","Active listening","Attention to detail","Collaboration","Data accuracy","Workplace compliance"]

Serve as the trusted link between customers and CarMax’s technicians, guiding customers through the service and repair process before, during, and after work is completed. Welcome customers, document concerns accurately, create detailed repair orders, and provide timely vehicle status updates. Recommend repairs, explain service details, review completed work for accuracy, prepare invoices, and process service payments while maintaining a clean, compliant, fast-paced environment.

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FursaFursa
CarMax
CarMax
1 day ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax’s technicians, guiding customers through the service and repair process before, during, and after work is completed. Welcome customers, document concerns accurately, create detailed repair orders, and provide timely vehicle status updates. Recommend repairs, explain service details, review completed work for accuracy, prepare invoices, and process service payments while maintaining a clean, compliant, fast-paced environment.
Location: Milwaukee
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy to ensure a positive service experience.
  • •Accurately document customer concerns and create detailed repair orders, providing timely updates on vehicle status.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy, prepare invoices for billing, and process service payments and cash transactions responsibly.
  • •Coordinate workflow efficiently and follow CarMax Environmental, Health and Safety (EH&S) requirements while keeping the work area clean and orderly.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and accurately record data while using intermediate computer skills.
  • •Comfort working collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer serviceCommunicationInterpersonal skillsTelephone etiquetteActive listeningAttention to detailCollaborationData accuracyWorkplace compliance

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn