IJP - Training Facilitator CustCare Global

Own onboarding and refresher training for customer care teams across global markets and brands. Review live customer interactions to assess training effectiveness, identify recurring agent challenges, and recommend process and resource improvements. Create and maintain training materials in tools like Shelf and Bridge, and track outcomes through reporting (including attendance and 30/60/90-day trainee scores). Serve as a role model aligned to customer care KPIs.