Customer Care Advisor - Fluent English Speaker (Cairo, EG)

Allianz
Cairo
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Communication","Multitasking","Problem-solving","Teamwork","Adaptability"]

Be the first point of contact for Allianz clients across languages, delivering outstanding customer service while coordinating with internal teams. You’ll use AI tools to meet service standards, handle a high-volume workload, build product knowledge, and assist in medical-related coordination and claims inquiries in a fast-paced, rotating-shift environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
6 months ago

Customer Care Advisor - Fluent English Speaker (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Be the first point of contact for Allianz clients across languages, delivering outstanding customer service while coordinating with internal teams. You’ll use AI tools to meet service standards, handle a high-volume workload, build product knowledge, and assist in medical-related coordination and claims inquiries in a fast-paced, rotating-shift environment.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Provide outstanding customer service to clients and ensure customer satisfaction and retention.
  • •Adhere to the department's service standards, including a 24 hours turnaround for written communication and a 2% target call abandon rate.
  • •Implement AI tools to adhere to the department's service standards.
  • •Multi-task daily workload and ad hoc assignments and follow up on individual cases.
  • •Develop extensive product knowledge to provide timely and accurate information to clients.

Pay and Benefits

Perks:Health InsuranceLearning BudgetHybrid Work

Key Requirements

  • •Experience in a customer facing role.
  • •High level of fluency in English.
  • •Experience working in a Call Centre environment.
  • •Experience working in a pressurized environment with tight deadlines.
  • •Strong Knowledge of Microsoft Office (Excel, Word).
Skills:CommunicationMultitaskingProblem-solvingTeamworkAdaptability
Languages:English
Tech Stack:Microsoft OfficeExcelWordAIConversational AI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn