NTT

4 weeks ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide end-users with exceptional IT service desk support, guidance, and training for devices, applications, and processes. Triage, record, update, and escalate support issues to the right level, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work onsite with 24/7 rotational shifts and week-offs.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training for end-users’ devices, applications, and processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Coordinate with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong stakeholder communication.
•Strong troubleshooting skills including bug-finding and resolution.
•Independent work ability within a diverse global team.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Skills:Customer serviceCommunicationTroubleshootingIndependent workTeamwork

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT