Technical Operations - Specialist

Interactive Brokers Group
Vancouver
Workplace: HybridFull timeCAD 65,000 - 75,000 annuallyFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Time management","Self-motivation"]

Join the TOPS Technical Operations team to monitor and support Interactive Brokers’ global brokerage technology around the clock. You’ll troubleshoot, escalate, and resolve operational issues across applications, networks, and systems, investigate real-time trade problems, and lead post-incident reviews with engineering and infrastructure teams. The role also includes internal second-level technical support and building process monitoring tools to prevent and reduce delays or failures.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Technical Operations - Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Join the TOPS Technical Operations team to monitor and support Interactive Brokers’ global brokerage technology around the clock. You’ll troubleshoot, escalate, and resolve operational issues across applications, networks, and systems, investigate real-time trade problems, and lead post-incident reviews with engineering and infrastructure teams. The role also includes internal second-level technical support and building process monitoring tools to prevent and reduce delays or failures.
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Monitor the health of applications, networks, and systems supporting the global brokerage system.
  • •Analyze, troubleshoot, escalate, and resolve brokerage system operational issues.
  • •Participate in post-incident reviews with software development, customer service, and infrastructure teams.
  • •Provide internal second-level technical support to various teams.
  • •Monitor batch scheduled jobs and troubleshoot/escalate delays or failures.

Pay and Benefits

Salary: CAD 65,000 - 75,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalDisability InsuranceLife InsuranceEquityRsp Matching

Key Requirements

  • •Strong communication skills and fluency in English.
  • •Bachelor’s in a financial or technical discipline.
  • •Working knowledge of computing and networking concepts.
  • •Experience working with Linux operating systems.
  • •Ability to analyze and solve problems accurately in a fast-paced environment.
Experience:Securities marketsCommodities marketsRetail trade supportInstitutional trade support
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationTime managementSelf-motivation
Languages:English
Tech Stack:LinuxShellPerlPython

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn