Deployment Engineer - Federal Customer

Dell
Virginia, Alexandria
Workplace: RemoteFull timeUSD 186,065 - 240,790Function: Government & Public AdministrationExperience: 12+ yearsEducation: bachelorsSkills: ["Customer-focused approach","Responsiveness","Communication","Team coordination"]

Support Dell Mission Operations as the hands-on field execution layer for federal deployments. Perform installation, integration, cabling, hardware swaps, and break-fix troubleshooting to restore mission systems quickly. Manage ticket-based service requests and document outcomes, while coordinating with engineering and operations teams across systems, network, automation, and logistics. Maintain tools, spares, and readiness, follow site procedures and escalation paths, and provide direct customer-facing support in a secure environment.

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Dell
Dell
1 day ago

Deployment Engineer - Federal Customer

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Last checked: 5 hours agoStatus: Live

Job Summary

Support Dell Mission Operations as the hands-on field execution layer for federal deployments. Perform installation, integration, cabling, hardware swaps, and break-fix troubleshooting to restore mission systems quickly. Manage ticket-based service requests and document outcomes, while coordinating with engineering and operations teams across systems, network, automation, and logistics. Maintain tools, spares, and readiness, follow site procedures and escalation paths, and provide direct customer-facing support in a secure environment.
Location: Virginia, Alexandria
Workplace: Remote
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Mid level

Key Responsibilities

  • •Perform installation, integration, cabling, hardware swaps, and physical support tasks.
  • •Troubleshoot break-fix incidents and restore services as quickly as possible.
  • •Support tickets, service requests, and field issues through closure.
  • •Validate equipment functionality and document support actions taken.
  • •Coordinate with systems, network, automation, and logistics teams during deployments and sustainment.
Travel: High travel

Pay and Benefits

Salary: USD 186,065 - 240,790

Key Requirements

  • •12+ years of relevant experience with a bachelor’s degree.
  • •Experience in field engineering, integration support, break-fix, deployment, or technical support roles.
  • •Strong hands-on troubleshooting skills across hardware and infrastructure components.
  • •Experience with ticket-based workflows and service response expectations.
  • •Ability to work onsite and support physically active technical tasks.
Experience:12+ years
Education:Bachelor's
Skills:Customer-focused approachResponsivenessCommunicationTeam coordination

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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