Digital Customer Success Manager

Operate a pooled Digital Customer Success motion for business customers, using health scores, product usage, lifecycle signals, and renewal timing to prioritize proactive outreach. Manage a health-score-based queue, drive customer adoption through onboarding and rollout milestones, and run targeted recovery plays for at-risk accounts. Partner with Lifecycle Marketing and collaborate with Product, Engineering, and Sales to improve journeys, reduce churn, enable expansion, and track program impact.