Account Manager (Madrid) - Griego Avanzado

Fresha
Madrid
Workplace: OnsiteFull timeEUR 28,000 - 34,000Function: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Adaptability","Problem-solving","Proactive"]

Manage and grow a portfolio of partners in Madrid by driving monetization KPIs and educating clients on the value of the Fresha platform and FreshaPay. Optimize customer profiles, provide personalized consulting, and ensure an exceptional experience through video-call meetings and clear communication. Collaborate with Sales, Onboarding, and Product teams to share customer feedback and improve the platform’s next iterations, using consultative selling to meet customer needs.

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Fresha
Fresha
1 month ago

Account Manager (Madrid) - Griego Avanzado

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of partners in Madrid by driving monetization KPIs and educating clients on the value of the Fresha platform and FreshaPay. Optimize customer profiles, provide personalized consulting, and ensure an exceptional experience through video-call meetings and clear communication. Collaborate with Sales, Onboarding, and Product teams to share customer feedback and improve the platform’s next iterations, using consultative selling to meet customer needs.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Cumplir KPIs de monetización y educar a los clientes sobre el valor de la plataforma Fresha, incorporándolos para que se conviertan en usuarios activos de FreshaPay.
  • •Ayudar a los salones a optimizar sus perfiles y aprovechar las herramientas de Fresha para maximizar ingresos, gestionando una cartera de clientes.
  • •Garantizar una experiencia excepcional mediante reuniones por videollamada y comunicación clara de funciones y beneficios.
  • •Colaborar con equipos de Ventas y Onboarding para asegurar una gran experiencia desde el primer clic del cliente y coordinar con Producto para aportar voz del cliente.
  • •Aplicar técnicas de venta consultiva para entender necesidades y requisitos, asegurando que los clientes aprovechen al máximo las funciones de la plataforma.

Pay and Benefits

Salary: EUR 28,000 - 34,000

Key Requirements

  • •Más de 1 año de experiencia previa como Account Manager, con capacidad para adaptarse y alcanzar objetivos, e interés en el sector de la belleza.
  • •Experiencia utilizando y analizando datos e informes para mejorar el rendimiento, con iniciativa y ganas de aprender y mejorar continuamente.
  • •Experiencia en un entorno de llamadas salientes o un puesto de ventas relacionado (preferible).
  • •Excelentes habilidades de comunicación oral y escrita para presentar a clientes en griego y español (idealmente también inglés avanzado).
  • •Creatividad para resolver problemas y una sólida capacidad para construir relaciones con los clientes.
Skills:CommunicationRelationship-buildingAdaptabilityProblem-solvingProactive
Languages:SpanishGreekEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn