Samsara

2 days ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own long-term outcomes for Samsara’s top customers by translating fleet needs into joint success plans, clear objectives, and measurable timelines. Lead executive and workshop engagements to drive adoption of the IoT platform, recommend workflow changes, and remove barriers to business value. Work cross-functionally with Sales, Support, Sales Engineering, and Product while mentoring Customer Success and Support teams.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure customers increase safety, efficiency, and sustainability using the IoT platform.
•Create joint success plans with objectives, metrics, and timelines while removing barriers to business value.
•Orchestrate executive meetings with customers’ decision-makers and Samsara leadership to align on goals.
•Run customer workshops to understand current operations and recommend workflow changes to improve outcomes.
•Serve as a mentor and role model for Customer Success and Support teams while embedding cultural principles as the organization scales.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•6+ years of experience in a senior customer success, account management, or strategic consulting role, with enterprise SaaS experience preferred.
•Strong priority management and high emotional intelligence in a high-visibility, demanding role.
•Experience supporting or working with technical products.
•Solutions-oriented approach with strong problem-solving skills.
•Bachelor’s degree from a 4-year institution.

Experience:6+ yearsEnterprise SaaS

Education:Bachelor's

Skills:Relationship buildingPriority managementEmotional intelligenceProblem-solvingStakeholder communication

Tech Stack:IoT platformConnected Operations CloudVideo-Based SafetyVehicle TelematicsDriver WorkflowsEquipment Monitoring

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

2 days ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure customers increase safety, efficiency, and sustainability using the IoT platform.
•Create joint success plans with objectives, metrics, and timelines while removing barriers to business value.
•Orchestrate executive meetings with customers’ decision-makers and Samsara leadership to align on goals.
•Run customer workshops to understand current operations and recommend workflow changes to improve outcomes.
•Serve as a mentor and role model for Customer Success and Support teams while embedding cultural principles as the organization scales.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•6+ years of experience in a senior customer success, account management, or strategic consulting role, with enterprise SaaS experience preferred.
•Strong priority management and high emotional intelligence in a high-visibility, demanding role.
•Experience supporting or working with technical products.
•Solutions-oriented approach with strong problem-solving skills.
•Bachelor’s degree from a 4-year institution.

Experience:6+ yearsEnterprise SaaS

Education:Bachelor's

Skills:Relationship buildingPriority managementEmotional intelligenceProblem-solvingStakeholder communication

Tech Stack:IoT platformConnected Operations CloudVideo-Based SafetyVehicle TelematicsDriver WorkflowsEquipment Monitoring

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn