Sales & Service Manager - 12 South

Alo Yoga
Nashville
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Leadership","Team leadership","Time management","Problem-solving"]

Lead the store’s Sales & Service team at 12 South to deliver an exceptional guest experience and meet business targets. Drive guest connections, product education, and coaching; partner with the General Manager to implement the Sales & Service strategy; ensure efficient store operations, staffing, budgeting, and data-driven planning in a fast-paced retail environment.

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Alo Yoga
Alo Yoga
3 months ago

Sales & Service Manager - 12 South

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the store’s Sales & Service team at 12 South to deliver an exceptional guest experience and meet business targets. Drive guest connections, product education, and coaching; partner with the General Manager to implement the Sales & Service strategy; ensure efficient store operations, staffing, budgeting, and data-driven planning in a fast-paced retail environment.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing guest connection and providing technical product education, coaching team members to address gaps.
  • •Lead the Sales & Service team in building client relationships and maintaining daily guest engagement to meet service standards.
  • •Partner with the General Manager to develop and implement the Sales & Service strategy for the store and execute it with the team.
  • •Manage workforce planning, scheduling, and coverage to ensure optimal store operations and selling initiatives.
  • •Review budget, expenses, and key metrics (e.g., sell-through) and inform planning processes such as quarterly business reviews and sales planning.

Pay and Benefits

Perks:Employee Discount401kHealth InsuranceDentalVisionMonthly StoreClothing AllowanceFree Yoga

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Extraordinary interpersonal and communication skills, both verbal and written.
Experience:3-5 yearsRetailFashionRetail leadership
Skills:CommunicationLeadershipTeam leadershipTime managementProblem-solving
Languages:English
Tech Stack:MS Office

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn